KATHMANDU: The National Vigilance Centre (NVC) has intensified its monitoring and surveillance of public service delivery, focusing on transparency, accountability, efficiency and the quality of services provided to citizens.
The Centre said its monitoring aims to ensure that citizens receive government services in a simple, accessible, timely and effective manner. It has expanded nationwide micro-monitoring to identify unnecessary delays, procedural complications, misuse of public resources, irregularities and weaknesses in transparency.
The Centre is focusing on key public services, including land administration, citizenship certificates, passports, local-level administrative and development services, revenue and tax administration, business registration and renewal, development projects, health and education.
Health insurance, free medicines under scrutiny
The Centre has placed particular emphasis on the procurement and distribution of free medicines and services provided under the health insurance programme.
According to Centre sources, monitoring teams have been deployed to various districts of Gandaki Province to assess the actual condition of health service delivery at the provincial and local levels.
The teams are examining whether citizens are receiving services as prescribed by the government, whether free medicines are regularly available, and whether the procurement, storage and distribution of medicines are being carried out transparently.
The availability of medicines and services under health insurance is also being assessed, along with possible procedural and management weaknesses. The Centre said service availability, accessibility and quality have been given priority because shortcomings in these areas can directly affect citizens’ health.
Employee management and public resources
The Centre is also reviewing whether government offices are managing employees according to approved organisational structures and staffing levels. It is examining the need for contractual and daily-wage workers, as well as whether recruitment is taking place without sufficient justification.
The use of government vehicles and fuel, management of public resources and use of public property are also under scrutiny. Officials are examining employee deputations and official travel, travel reports, expenditure records and possible duplication or unnecessary spending.
Development projects monitored
The Centre has also intensified monitoring of development and construction projects, including project selection, implementation, contract management, construction quality, deadlines, costs and payment procedures.
Officials and technical personnel are conducting field visits, examining documents and records, observing service delivery and collecting information from officials, employees and service recipients.
The Centre said the purpose of the exercise is not only to identify weaknesses but also to recommend systemic improvements and promote a more transparent and citizen-friendly public administration.
Where violations of laws or procedures are identified, the Centre said it would recommend necessary action to the concerned authorities.
