KATHMANDU: Nepali technology company Sociair has received ISO/IEC 27001:2022 certification for its Information Security Management System (ISMS), marking a significant achievement in the area of information security.
Sociair provides businesses with services including customer relationship management (CRM), omnichannel communication, social media management, e-commerce, ticketing, calling, reporting, and automation.
According to the company, the certification verifies that it has implemented internationally recognized policies, procedures, and security controls while giving high priority to the security of information and digital assets belonging to its customers, clients, and partners.
ISO/IEC 27001:2022 is a globally recognized standard for information security management systems. It provides organizations with a structured framework to identify and assess information security risks, implement appropriate security controls, and continuously improve their information security management systems.
Greater Security and Reliability for Customers
Sociair said the certification will provide customers and service users with greater confidence in the confidentiality and protection of sensitive business and customer information. It also strengthens systematic security controls, reduces the risks of unauthorized access and information leakage, and helps mitigate potential damage caused by cyberattacks.
The certification further strengthens the company’s commitment to maintaining the confidentiality, integrity, and availability of information; identifying and managing security risks and incidents; clearly defining employee roles and access rights; and regularly reviewing and testing its information security systems.
Sociair Chief Executive Officer Neeraj Baidhya said the ISO/IEC 27001:2022 certification is more than simply receiving a certificate.
“This is a responsibility toward the trust our customers and partners have placed in us. We consider information security not merely a technology issue, but an integral part of our organizational culture and day-to-day operations,” baidhya said.
According to him, the company will continue monitoring and improving the security of information and business processes managed through its platforms in line with international standards.
“This achievement further strengthens our commitment to providing customers with safer, more reliable, and responsible services,” Baidhya said.
With the certification, Sociair said it has further institutionalized its commitment to customer information security, business continuity, security risk management, and regulatory requirements.
The company clarified that the certification does not mean all types of cyber risks have been completely eliminated. Rather, it establishes a systematic framework aligned with international standards for identifying and controlling potential risks and continuously improving information security.
In operation for five years
Sociair is an integrated customer engagement platform that has been operating for the past five years. It connects various business functions—including social media, customer communication, CRM, calling, ticketing, e-commerce, sales, support, human resources (HR), accounting, inventory management, reporting, SMS, and automation—within a unified system.
The company’s key services include Sociair Connect, Sociair Commerce, and Sociair SMS.
Sociair Connect is an integrated omnichannel platform designed for customer service and communication. It enables businesses to manage customer interactions from Facebook, Instagram, WhatsApp, TikTok, email, and calls through a single system. Its features include a unified inbox, CRM, customer management, ticketing, call center, social media management, reporting, automation, and AI-based capabilities.
Sociair Commerce is a commerce and business operations platform designed for businesses operating through social media and digital channels. It supports social commerce, e-commerce websites, order management, inventory, point-of-sale (POS), payments, delivery, customer management, accounting, and reporting through a unified system.
Sociair SMS is a bulk SMS and business messaging platform designed for businesses and organizations. It enables users to send information, OTPs, transaction messages, promotional campaigns, reminders, and customer notifications quickly and systematically at scale. The platform also offers campaign management, delivery reporting, and API integration.
According to the company, these services help organizations improve customer experience, automate and streamline workflows, integrate multiple systems and social media channels, and make data-driven decisions.
Sociair said its primary objective is to accelerate the digital transformation of Nepali businesses through secure, simple, and intelligent technology.
